SHIPPING POLICY

Thank you for shopping with Elegance by Val. Please review the following information before placing your order.

Order Processing

Orders are processed during regular business days, excluding weekends and holidays.

Processing times are separate from shipping transit times. During launches, promotions, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has been processed and shipped, you will receive tracking information using the contact information provided at checkout.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and applicable shipping costs will be displayed at checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed by Elegance by Val. Shipping delays may occur due to carrier delays, weather, holidays, incorrect addresses, or circumstances outside of our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before submitting your order. Elegance by Val is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier.

Elegance by Val is not responsible for packages that are lost or stolen after confirmed delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include your order number along with clear photographs of the product and packaging.

Claims will be reviewed individually.

International Shipping

If international shipping is made available, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.